Order Processing
Your orders are carefully processed on business days until 6:00 PM. Orders received after this time will be processed on the next business day.
Delivery Estimates
Estimated delivery dates are provided for each product. These dates are the closest possible estimates, and we strive to make them as accurate as possible. Please note that delivery times may vary depending on product availability and the selected shipping carrier.
Shipping Carriers
We primarily utilize Zasilkovna and WE|DO as our shipping carriers. These carriers specialize in fast and reliable delivery. Additional supported shipping carriers you can choose from include DPD, GLS, PPL, and FedEx. The shipping carrier options and their prices are available upon adding items to the shopping cart and selecting the destination country.
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Weight and Size Limitations
The mentioned shipping options apply to shipments weighing up to 10 kg (22,05 lb) with a maximum side length of 120 cm (1,32 yd). Please consider these limitations when selecting products and shipping methods.
Which country can be delivered with Packeta:
in the EU
| Belgium | Hungary |
| Bulgaria | Germany |
| Czechia | Netherlands |
| Denmark | Poland |
| Estonia | Portugal |
| Finland | Austria |
| France | Romania |
| Croatia | Greece |
| Ireland | Slovenia |
| Italy | Slovakia |
| Lithuania | Spain |
| Latvia | Sweden |
| Luxembourg | Lithuania |
outside the EU
| Liechtenstein | Switzerland |
| United Kingdom | Ukraine |
outside Europe
| United Arab Emirates | Turkey |
| USA | Israel |
Payment Options
Payment gateway provider
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
https://www.comgate.cz/en/online-payments
Payments Received
We support the following payment options:
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Payment by card online: You can easily make an online payment using your credit card. We accept credit cards such as Visa, Mastercard, American Express and others. Your payment will be processed in a secure and encrypted environment to ensure the protection of your financial information.
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Apple Pay: If you have an Apple device, you can use the secure and convenient Apple Pay payment solution. Simply add your payment card to Apple Wallet and then you can make a payment with a tap or click.
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Google Pay: If you have an Android device, you can use Google Pay. Just add your payment card to Google Pay and then you can simply make a payment using your phone or tablet.
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Bank Transfer: You can also make a payment via bank transfer. After you complete your order, you will receive the necessary information to make the payment. Please note that the order will only be shipped once the amount has arrived in our bank account.
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Cash/Card on collection: If you prefer to collect in person, you can pay cash on collection. It is also possible to pay for your order using a credit card at a payment terminal.
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Cash on delivery: Payment is made in cash to the courier upon delivery of the goods.
More information on payment methods
https://help.comgate.cz/v1/docs/en/payments-by-a-card
https://help.comgate.cz/docs/en/bank-transfers
Currencies accepted
We accept payments in Czech Koruna (CZK), Euros (EUR), British Pounds (GBP), Polish Zloty (PLN), Hungarian Forint (HUF) and US Dollars (USD). You can select your preferred currency when completing your payment.
Thank you for your interest in our products and we hope we have provided you with all the information you need regarding payment options. If you have any questions, please do not hesitate to contact us. We are here for you!